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No rest for the… Safety Professional?!

In today's fast-paced work environment, the concept of being "on-call" is becoming increasingly common across various industries. Whether you’re a healthcare professional, IT specialist, or a safety coach like myself, being on-call can significantly disrupt your work-life balance. However, maintaining equilibrium between your professional responsibilities and personal life is crucial for your well-being and productivity. Here are five effective strategies to help you manage this balance while being on-call, including practical examples and actionable tips.


1.  Set Clear Boundaries and Communicate Them


Establishing clear boundaries is the cornerstone of maintaining work-life balance, especially when you're on-call. It’s essential to communicate your availability and limitations both to your colleagues and to your family.


- Define Your On-Call Hours: Clearly outline when you are and aren’t available. For example, if you're on-call from 6 PM to 6 AM, ensure everyone knows these hours. Outside of these times, you should be able to disconnect without interruptions.

- Create an Emergency Protocol: Not every call you receive will be urgent. Develop a protocol for handling calls based on urgency. This could be as simple as having different ringtones for emergencies and non-emergencies or using a triage system for calls.

- Family Communication: Keep your family in the loop about your on-call schedule. If you have young children, explain that while you may need to work at odd hours, you will make up for it by spending quality time with them when you're off duty.


Example: Sarah, a nurse, sets a rule that she is only to be contacted during her on-call hours unless there is a critical emergency. She uses a shared family calendar to block off her on-call times so that her family knows when she might be unavailable.


2. Utilize Technology Wisely


Technology can be both a blessing and a curse when it comes to being on-call. Leveraging the right tools can help you stay organized and minimize disruptions.


- Use On-Call Management Software: Tools like PagerDuty or OnPage can help manage on-call schedules and alert fatigue by filtering and prioritizing alerts.

- Set Up Auto-Responses: Configure your email and messaging apps to send automated replies during your on-call hours. This can help manage expectations and reduce the pressure to respond immediately.

- Leverage Calendar Apps: Use calendar apps to block off personal time and sync them with your work schedule to avoid conflicts. Set reminders for critical tasks to ensure they are not overlooked.


Example: John, an IT specialist, uses PagerDuty to manage his on-call schedule. The software ensures he only gets alerted for high-priority issues, reducing unnecessary interruptions. He also sets up an auto-response on his work email, informing senders that he may be delayed in responding due to on-call duties.


3. Prioritize Self-Care and Downtime


Self-care is non-negotiable, especially when you're on-call. Regularly scheduling downtime can prevent burnout and help you recharge.


- Schedule Regular Breaks: During your on-call periods, plan short breaks to stretch, meditate, or take a walk. This helps maintain your mental and physical health.

- Engage in Relaxing Activities: Activities such as reading, yoga, or listening to music can be very effective in helping you unwind during your off-call hours.

- Maintain a Healthy Lifestyle: Eat nutritious meals, stay hydrated, and get regular exercise. Physical health directly impacts your ability to handle stress.


Example: Maria, a paramedic, schedules 10-minute breaks every couple of hours during her on-call shifts to do breathing exercises. She also ensures she maintains a balanced diet and exercises regularly to keep her energy levels up.


4. Build a Support Network


A strong support network can provide much-needed assistance and emotional support, helping you manage the stresses of being on-call.


- Lean on Colleagues: Develop a good rapport with your colleagues. Share your experiences and coping strategies, and don’t hesitate to ask for help when overwhelmed.

- Family and Friends: Keep your close ones informed about your on-call duties. Their understanding and support can make a significant difference.

- Professional Support: Consider seeking help from a professional coach or counselor to develop effective coping mechanisms and strategies for maintaining work-life balance.


Example: Alex, a safety officer, forms a support group with his colleagues where they meet once a month to discuss their challenges and share tips on managing on-call stress. He also keeps his family informed about his on-call schedule to ensure their understanding and support.


5. Develop Effective Time Management Skills


Good time management is essential to balance the demands of being on-call with personal life.


- Prioritize Tasks: Use tools like the Eisenhower Matrix to prioritize tasks based on urgency and importance. Focus on completing high-priority tasks first.

- Plan Ahead: Prepare for your on-call shifts in advance. This includes organizing your work area, ensuring you have all necessary supplies, and planning your personal activities around your on-call schedule.

- Delegate When Possible: Don’t hesitate to delegate tasks, both at work and home, when you are on-call. This can help reduce your workload and stress levels.


Example: Emma, an on-call software engineer, uses the Eisenhower Matrix to prioritize her tasks. She ensures her work area is well-organized and all necessary tools are easily accessible before her on-call shift starts. Additionally, she delegates household chores to her partner during her on-call hours to maintain a balance.



Balancing work and personal life while being on-call can be challenging, but with the right strategies, it is entirely achievable. Setting clear boundaries, utilizing technology, prioritizing self-care, building a support network, and developing effective time management skills are key to maintaining this balance. By implementing these tips, you can ensure that being on-call doesn’t overwhelm you, allowing you to thrive both professionally and personally. Remember, the goal is not just to manage your work but to lead a fulfilling and balanced life.


By taking proactive steps, you can turn the challenge of being on-call into an opportunity for growth and resilience. Stay mindful, stay organized, and always prioritize your well-being.

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